Refund policy

This is GoodStash's return policy. It is our own commitment to you, and it does not limit any rights you have under the consumer protection laws of your state.

Our 30-day return window

You may return most items within 30 days of delivery for a refund. You do not need to give a reason.

To start a return, email storegoodstash@outlook.com or call (971) 477-9538 with your order number and what you would like to send back. We will reply with the return address and instructions. Please do not ship anything back before you hear from us — the address on this page is a mailing address, not a returns facility.

Condition of returned items

  • Sealed product (booster boxes, packs, bundles, Elite Trainer Boxes, collection boxes, tins and cases) must come back unopened with the factory seal or shrink-wrap intact. Once a sealed item is opened it cannot be resold as sealed, so we cannot accept it back except where it was faulty or not what you ordered.
  • Accessories must be unused and in their original packaging.
  • You are welcome to inspect an item as you would in a store. If it comes back with more wear than that, we may reduce the refund to reflect the loss in value, and we will tell you before we do.

Damaged, defective or incorrect items

If something arrives damaged, defective, or is not what you ordered, email storegoodstash@outlook.com within 30 days of delivery with your order number and photographs of the item and the packaging it arrived in. We will send a replacement or refund you in full including the shipping you paid, and we cover the return shipping. This is on top of any rights your state gives you.

Refunds

  • Refunds go back to the original payment method. We do not charge a restocking fee.
  • We process refunds within five business days of receiving the return, and email you when we do. Your bank or card issuer may take a few days more to post it.
  • Return shipping is at your cost when you are returning by choice, and at ours when the item was damaged, defective or sent in error.
  • Original shipping is refunded when the return is our fault. Since standard US shipping is free on every order, there is normally nothing to refund on that line.

What we cannot take back

  • Opened or used items, except where they were faulty or sent in error.
  • Items returned more than 30 days after delivery.
  • Items returned without contacting us first, because we cannot match an unexpected parcel to an order.

A note on sealed product

Trading card products contain randomly assorted cards. What is inside a sealed item is decided by the manufacturer, and a disappointing pull is not a defect — it is not grounds for a return. We never open, search or reseal product before it ships.

Pre-orders

Some listings are marked Pre-Order. These are items the manufacturer has not released yet, or that have not yet reached us. When you order one:

  • Payment is taken when you place the order, which reserves your allocation.
  • Release dates are set by the manufacturer and can move. We publish the date we have been given; it is not a guaranteed delivery date.
  • We ship as soon as stock reaches us, and we email you if a published date moves.
  • You can cancel a pre-order for a full refund at any time before it ships, for any reason, by emailing or calling us.
  • If we cannot ship a pre-order within 30 days of your order and we have not given you a revised date you agreed to, we will cancel it and refund you in full without waiting for you to ask.
  • If an order contains both in-stock and pre-order items, it ships together once the pre-order arrives, unless you ask us to split it.

Contact

We answer email every business day and aim to reply within one business day.