Shipping policy

Where we ship, what it costs, and how long it takes. All prices are in US dollars.

Shipping is free

Standard shipping within the United States is free on every order, with no minimum spend. There is no surcharge at checkout and no threshold to reach. An optional Express upgrade is available at checkout for $15.00 if you want it faster.

Where we ship

We ship to all 50 states, the District of Columbia, and Puerto Rico.

We do not ship internationally at this time. If a destination is not available at checkout, we cannot ship there yet — email us and we will tell you if that changes.

How long it takes

Stage Time
We pick and pack your order 1-2 business days after payment clears
Standard shipping, in transit 2-5 business days
Express shipping (optional upgrade) $15.00 — faster than Standard; not a guaranteed next-day service

Transit time runs from the day the order ships, not the day you place it. Orders placed on a weekend or a federal holiday are processed the next business day. These are estimates, not guarantees.

Where we ship from

Orders are picked, packed and shipped from our facility in Tennessee. Every order is a domestic shipment — no customs form, no duty and no import tax.

If we cannot ship on time

We follow the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. If we cannot ship your order within the time stated above — or within 30 days where no time is stated — we will contact you with a revised date and offer you the choice of waiting or cancelling for a full refund. If you do not tell us to go ahead, we cancel and refund you without you having to ask.

Tracking

You get a confirmation email with tracking as soon as your order ships. If tracking has not updated for several days, contact us and we will chase the carrier.

Lost or damaged in transit

If a parcel has not arrived within 10 business days of the end of the estimated window, contact us and we will open an investigation with the carrier. If it is confirmed lost we will replace or refund the order in full. If it arrives damaged, photograph the box before opening it where you can, and email us within 30 days.

Check your address

We ship to the address entered at checkout. Please check it before paying — once an order has shipped we cannot reroute it. If a parcel comes back to us because the address was wrong or nobody claimed it, we will refund the goods, and re-shipping is subject to a new order.

Sales tax

Any sales or use tax that applies to your order is calculated at checkout and shown before you pay. Prices shown on the site do not include tax.

Pre-orders

Some listings are marked Pre-Order. These are items the manufacturer has not released yet, or that have not yet reached us. When you order one:

  • Payment is taken when you place the order, which reserves your allocation.
  • Release dates are set by the manufacturer and can move. We publish the date we have been given; it is not a guaranteed delivery date.
  • We ship as soon as stock reaches us, and we email you if a published date moves.
  • You can cancel a pre-order for a full refund at any time before it ships, for any reason, by emailing or calling us.
  • If we cannot ship a pre-order within 30 days of your order and we have not given you a revised date you agreed to, we will cancel it and refund you in full without waiting for you to ask.
  • If an order contains both in-stock and pre-order items, it ships together once the pre-order arrives, unless you ask us to split it.

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